As George Bernard Shaw stated “The single biggest problem in communication is the illusion that it has taken place.”
Retailers deal with this challenge every day as they try to deliver an experience their customers expect. Successful retailers are using new approaches and technology to improve their ability to communicate as part of delivering a differentiated brand experience. In this webinar, join featured speakers Sucharita Kodali, Vice President & Principal Analyst at Forrester Research, Inc., and Ravi Kurumety, CIO of Lenox Corporation, to get the latest insights into what successful retailers are doing and learn how Ravi is reinventing the brand experience at Lenox.
VP, Principal Analyst, Forrester Research
CIO and VP of Customer Service, Lenox Corporation
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